Frequently Asked Questions_old
Here are some of our most commonly asked questions. If you need any more help, please feel free to get in touch and we'll help you with whatever you need!
Products / Orders...
How long will my order take?
Our general turnaround time for orders placed through the website will take between 1-3 working days to process, cut and dispatch. This does not include postage which usually takes an extra 1-2 days. Larger orders including many personalised items, 18mm items or finished good may take a bit longer.
During busy periods (Mothers day, Fathers day, Christmas etc.) turnaround times may increase without notice. Please check our homepage for the current estimated turnaround time.
What materials do you use?
The majority of our products available on our website are cut from high quality 4mm Medite MDF. We also cut from 18mm MDF, veneered MDF and acrylic.
Can you cut from other materials?
Yes, we can source and cut from many other materials. Please contact us with your requirements and we'll see what we can do.
Can you cut from my own design?
Yes! If you already have your design ready drawn, please get in touch and one of our designers will be able to check it over and advise you further.
Can you design me a custom shape/sign?
Yes! If you have something in mind that you can't find in our shop, please get in touch with your requirements and one of our designers will be able to work with you to make just what you need.
Can you cut me a Disney/Marvel etc. shape?
Unfortuntely not. These kinds of shapes and designs are subject to copyright and we are unable to cut them.
Can you assemble and paint my order for me?
Unfortunately we can not assemble or decorate items before being sent out. All of our products are supplied blank and in “flatpack” form.
What is the largest size you can cut?
Our largest laser machine can cut up to 120cm x 90cm, however, our CNC Router can cut up to 240cm x 150cm! The largest size of most shapes available on our website is 40cm across the longest length. If you require larger sizes, please get in touch.
What is the best paint/glue to use when decorating my order?
The best paint is always the paint that will achieve the look you want. It's always best to experiment yourself so you know what works best for you. Many of our customers use acrylic paints but we have also seen very good results using paint tester pots from DIY shops. Spray aerosol paints are also great for covering large areas with a flawless finish.
When gluing pieces together, we recommend a good quality wood glue like Gorilla or similar.
Do I need to seal/primer or sand my items before painting?
It is not necessary to seal or primer the MDF we use as it is ideal for painting straight on to. However, you may see a benefit in sealing or primering depending on the type of finish you are looking to achieve. Some paints may require a seal or primer. It's best to check the paint instructions or experiment yourself.
Our 4mm MDF items have a smooth finish and require no sanding as we supply them. Our 18mm MDF items are sanded before we send them out however, they may require some additional light sanding to achieve the best finish.
How do I send you my photos for a personalised product?
Once you have placed your order, you can either use our Image Upload Form to upload your pictures or you can email us directly. Please remember to quote your full name (as on your order) and order number for reference when matching up your pictures to your order.
What to do if you receive your order and it is wrong
Please contact us within 14 days of receiving your order and we will replace the item free of charge. If possible please send a photo of the incorrect item.
Can I return an item that is personalised which i have spelt wrong or that I don't need anymore?
Sorry we don't accept returns on unwanted personalised items or personalised items that have been ordered incorrectly by the customer. We will only accept returns on standard non personalised items.
Getting In Touch...
I have a question, how can I contact you?
The best way to get in touch is by email. Email us directly at [email protected] and someome will get back to you quickly. We can also answer messages sent via Facebook and Instagram. Visit our Contact page for more information.
Do you have a phone number?
As we are an online only business, we do not publish our phone number. If you need to contact us, please email or message us first.
Do you have a shop I can visit?
Unfortunately we do not have a bricks and mortar shop you can visit. We are based out of a unit and office premises that is unsuitable for customers to visit without prior appointment.
How much will postage cost?
Postage varies depending on the total value of your order. Please see our Postage page for a list of costs.
Which Couriers / Services do you use?
We send the majority of smaller orders with Royal Mail 1st Class. Larger orders usually have to be sent with a tracked courier. The majority of our courier orders are sent with UPS.
How long does postage take?
Smaller orders are sent with Royal Mail 1st Class which usually arrive within 1-2 days. Largers orders sent by courier also usually arrive within 1-2 days.
Can you post outside of the UK?
Yes! Please get in touch with us before placing your order so we can make further arrangements.
Can I collect my order?
Yes. You can collect your order from our workshop or offices based in North Staffordshire. Please contact us before placing your order if you intend to collect.
Prices and Payment...
Do you offer any discounts?
Yes! We offer discounts to trade customers and resellers. Please get in touch to find out if you are eligable. We also sometimes run limited time offers and discounts via Facebook and Instagram.
Do you offer bulk discounts?
Yes! We can offer discounts on bulk and large quantity orders. Please get in touch with your requirements for a quote.
What payment types do you accept?
Our website is able to accept all major types of credit or debit cards via Create Payments or Paypal. We can also take cash on collection at our offices in Cheadle, Staffordshire.
Can I pay over the phone?
Unfortunately we have no way of taking a payment over the phone at this time.