How long will my order take?
Our general turnaround time for orders placed through the website will take between 1-3 working days to process, cut and dispatch. This does not include postage which usually takes an extra 1-2 days. Larger orders including many personalised items, 18mm items or finished good may take a bit longer. During busy periods (Mothers day, Fathers day, Christmas etc.) turnaround times may increase without notice. Please check our homepage for the current estimated turnaround time.
What materials do you use?
The majority of our products available on our website are cut from high-quality 4mm Medite MDF. We also cut from 18mm MDF, veneered MDF, Birch Plywood and acrylic.
Can you cut from other materials?
Yes, we can source and cut from many other materials. Please contact us with your requirements and we'll see what we can do.
Can you cut from my own design?
Yes! If you already have your design ready drawn, please get in touch and one of our designers will be able to check it over and advise you further.
Can you design me a custom shape/sign?
Yes! If you have something in mind that you can't find in our shop, please get in touch with your requirements and one of our designers will be able to work with you to make just what you need.
Can you cut me a Disney/Marvel etc. shape?
Unfortunately not. These kinds of shapes and designs are subject to copyright and we are unable to cut them.
What is the largest size you can cut?
Our largest laser machine can cut up to 120cm x 90cm, however, our CNC Router can cut up to 240cm x 150cm! The largest size of most shapes available on our website is 40cm across the longest length. If you require larger sizes, please get in touch.
How do I send you my photos for a personalised product?
Once you have placed your order, you can either use our Image Upload Form to upload your pictures or you can email us directly. Please remember to quote your full name (as on your order) and order number for reference when matching up your pictures to your order.